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Collection Advisor
This job has expired, and cannot be applied for.
- Posted By: Adecco - Birmingham
- Address:
- Contact: 0121 6434433
- Date Posted: 28th Aug 2008
- Salary: £14,000 plus commission
- Location: Birmingham
- Reference Code:
- Views Since Posting: 196
- Full Description:
A large bank based in the city centre are looking for collections advisors to join their busy team.
You main role will be to collect overdue payments via the telephone from existing customers and offer a suitable resolution for future payments. You will be the first point of contact for the customer and any third party contact.
You will need to be able to deal with the customer enquires in an efficient and effective manor, update the customer’s records and agree a suitable repayment plan.
You will need to have previous customer service experience, be able to deal with complaints and have good negotiation skills. Previous experience of working to targets is preferred but not essential. You will also need to demonstrate excellent listening skills, be able build a rapport with customer and have good attention to details.
Working hours are two weeks 8.00 – 4.00, and then one week 13.00 – 21.00. The role will also include weekend on a rota basis.
In return you will receive excellent training, continuous support and development. Free gym membership, life assurance and discounted insurance products.
Starting Salary £14,000 plus commission.
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