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Complaints - Solution Designer
This job has expired, and cannot be applied for.
- Posted By: Search Call & Contact Centre
- Address:
- Contact: 0121 352 4444
- Date Posted: 22nd Aug 2008
- Salary: £30,000 plus benefits
- Location: Walsall
- Reference Code:
- Views Since Posting: 206
- Full Description:
A leading utilities company are looking for a dynamic, process driven individual to join their Customer Relations Team.
Reporting directly to the Head of Customer Relations you will be responsible for reviewing processes across the business with the objective of reducing/preventing complaints and reducing the number of customer policies cancelled. You will enhance the customer journey by eliminating any opportunities for error, and communicate regular progress against key objectives with all key stakeholders.
Successful candidates will have a thorough understanding of FSA complaint handling procedures, be able to track changes and improvements following their implementation, evidence improvement in policy cancellation rates and ensure any business risks are identified and escalated immediately.
In return the company offer an attractive salary with excellent benefits. For more information call Sandi now.
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