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Helpdesk Supervisor

Hays Construction and Property Jobs


Posted by: Hays Construction and Property
View all jobs from Hays Construction and Property
Address: St Philips House,
4 St Philips Place
Birmingham
B3 2SL
Contact Details:
Date Posted 17th Jul 2008
Reference Code: 1317165
View Since Posting: 103
Salary: £20k
Vacancy Location: West Bromwich
Full Description:
The purpose of this position is to be responsible for the day-to-day delivery of diverse FM services hard and soft (M&E and fabric services and maintenance, cleaning, security, waste, manned guarding etc.) for the Home Office contract, including supply chain and Delivery Team performance.

The ideal candidate will exhibit the following essential technical competencies for the role:

A proven track record in a similar FM Helpdesk role (allocating and managing work orders etc)
Background in supervising staff within a helpdesk environment
A basic understanding of commercial and budgetary management
Recent successful experience of contributing to the control of business in excess of £1m
IT literate, demonstrable knowledge of operating computer aided facilities management software packages (i.e. Maximo or similar). Use of MS Office software suite.
Proven track record in dealing with sub-contractors and supply chain
Proven track record in the supervision of building engineering services and/or soft services
Knowledge of successful process management
Understanding of help desk/call centre processes and work flow

The following technical competencies are desirable for the successful FM Co-ordinator Supervisor:


Proven track record in successful people management
Understanding of asset management information system
Background in working for public service sector
Proven track record in the management of internal multi skilled service delivery teams
Background in a particular FM service
Knowledgeable in the use of mobile works management systems
Holder of a full and valid driving licence
Valid formal Health & Safety qualification e.g. IOSH
Our client is looking for a Helpdesk Supervisor who remains calm under pressure, commands respect, an ability to supervise staff, has the confidence of their colleagues and can communicate effectively at all levels.

You will also be confident in making decisions and follow up their decisions with action, achieving objectives by motivating and working through others.

You should be able to view short-term targets in the light of longer-term objectives, work within agreed systems and procedures, and maintain accurate records.

The ideal candidate will continuously pursue high standards, embrace change, recognise improvement opportunities and learn from experience.

The ideal candidate will be able to balance commercial considerations with the needs of colleagues and clients, uses consultation and negotiation to reach agreement, critically examine numerical, financial and written data, and track delivery against specifications and budgets.


1st stage interviews will be taking place at Hays Birmingham between 21-27th May and 2nd stage with Interserve week commencing 27th May. Offers will be made in the same week.


For more information and to apply online, please visit our dedicated recruitment website at http://hays/jobs/interserve/



For more information and to apply online, please visit our dedicated recruitment website at http://hays/jobs/interserve/