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Administrator
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- Posted By: Try Temps Ltd
- Address:
- Contact: 0121 693 3311/0121 693 3322
- Date Posted: 15th Jul 2008
- Salary: 6.00 - 7.50 per hour
- Location: Birmingham (Oldbury )
- Reference Code: Adam Oldbury
- Views Since Posting: 35
- Full Description:
KEY PURPOSE OF THE JOB
To support the used car retail sales team by ensuring all customer visiting or phoning the used car retail site are dealt with in an efficient and professional manner.
ACCOUNTABILITIES
To ensure all customers visiting the used car retail site are dealt with in an efficient and professional manner.
Assist the sales team by ensuring all overflowed telephone calls are answered within departmental guidelines and appropriate messages and taken and duly passed to the relevant person.
Administration of any e-mail enquires from customers.
Assisting the sales team with sending additional information to perspective customers via post and e-mail.
In conjunction with the Web Administrator assisting with implementing new vehicles onto the website.
Provide additional support to Vehicle Administrators as required
Providing excellent customer service
Team working
Attention to detail
Using information effectively
Self motivation
Managing the customer relationship
Key skills/knowledge/experience
Must be customer focused, self motivated, tenacious but equally service led.
Needs to be numerate, literate, accurate and able to work under pressure.
Should possess good communication skills and telephone manner, be computer literate and a team player.
Experience of using relevant computer programmes, specifically Microsoft Outlook, Word, Excel, Picture Manager and general website awareness.
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