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• Redditch
• Posted 14th Feb 2012
• 
• Posted by: Vertu Motors
• Salary: £6.08 per hour plus company benefits
• Job Type: Permanent
• Reference: 1381
• This job has been viewed twice since it was posted.

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Job Description

Role & Responsibilities

The key responsibilities of this role are as follows: Customer Interaction (Walk in): To greet all customers swiftly in a positive, friendly and courteous manner (with a smile) in line with company standards. To quickly ascertain their needs, direct their query and manage their expectations. Customer Interaction (Call in): To speedily deal with all calls to the switchboard and assist customers in a positive, friendly and courteous manner in line with company standards. To gather customer information and quickly their ascertain needs and direct their query to the most appropriate party. Knowledge Base: To maintain adequate knowledge of company initiatives, systems, products and colleagues to allow you to answer general customer queries without the need to refer to other colleagues. Data Handling: To accurately collect data and efficiently pass on messages to other members of the team. Standards: To maintain the highest possible standards in the reception area and in your personal appearance. Customer Complaints: To manage all customer complaints, passing relevant information to your Manager and ensuring a speedy conclusion in a professional and honest manner. Productivity: To make effective use of time, prioritising where necessary and always seeking to solve problems, lend assistance and add value whenever possible.

What we’re looking for

We are looking for an enthusiastic and flexible individual to join our Service Team in Ford Redditch. The permanant hours are Monday to Friday 1pm to 6pm however we would prefer someone who is also flexible enough to cover some weekends and holidays. 

The successful individual will possess the following attributes: Exceptional Communication skills Diplomacy Skills High Customer Focus High Standards of Presentation

What You Can Expect

If you are successful you can look forward to ongoing training opportunities, career progression and a range of benefits you would expect from an employer of choice, including a competitive salary, childcare voucher scheme, share incentive plan and pension scheme. If you are interested in joining the most progressive team in the industry please apply