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Accounts Administrator

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Posted By: Randstad Staffing
Address:
Date Posted: 19th Mar 2010
Salary: 14000.00
Location: Worcester (WR3)
Reference Code: BR97841
Views Since Posting: 177
Full Description:

An experienced Accounts Administrator is required to join our Clients Customer Care Team. Based in plush offices on the outskirts of Worcester you will be responsible for answering telephone and responding to faxes and emails, you will handle all customer queries. This will include resolving basic account and billing queries, cancellation, answering questions related to the services offered to customers.

The successful candidate will be able to carry out their duties in an efficient manner with the aim of satisfying customer requirements, even when dealing with the most difficult customers. Pro-active and able to work well on your own initiative, you will be responsible for ensuring that the relevant departments within the Company take the necessary steps to resolve the queries that you present to them. You will be responsible for following up any outstanding problems via these departments whilst keeping the customer informed of all developments. You will also possess a high level of accuracy. As part of your role you will be expected to maximise any sales opportunities presented to you, whether that be via up selling, cross selling or referring leads to the Sales team.

Responsibilities:

Processing of Bank Payments
Processing of Cheques and banking these on Daily basis
Dealing with Accounts related Customer queries by telephone and emails
Processing of refunds
Chasing clients for unpaid invoices
Credit Control
Interact with Finance department
Other related duties as assigned or requested

Strong IT skills, particularly in the use of computerized accounting systems and Excel
Working with Microsoft Word and Outlook at an intermediate level
Clear written and verbal skills
Knowledge and proficiency of Finance/accounting Principles
Excellent communication and interpersonal skills, as a customer service mind-set required
Must be organised and posses the ability to multi-task

Attention to detail and accuracy
Strong team player but also able to work on own initiative
Able to problem solve and suggest improvements to processes
Communication Skills

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